Welcome to RDS Hospitality & Brand Advisors

RDS Hospitality & Brand Advisors specializes in helping brands and businesses in the hospitality industry succeed. With over 35 years of experience in hotels, resorts, country clubs, golf courses, and restaurants, RDS has a wealth of knowledge and expertise to share.

At RDS Hospitality & Brand Advisors, we specialize in training leadership teams at hotels, resorts, and country clubs to implement timeless relationship and hospitality tactics to improve overall effectiveness. We tailor our program to meet the specific goals and objectives of your organization. In addition, we coach and empower customer service and sales teams in relationship development and service strategies to increase engagement, boost customer satisfaction, and strengthen your unique brand.

Expert Solutions and Guidance in Hospitality

Elevate your hospitality business with timeless relationship and customer service strategies

Elevate your hospitality business

Timeless relationship and customer service strategies

We understand the unique challenges and opportunities faced by leadership teams and sales teams at hospitality organizations. That's why RDS Hospitality & Brand Advisors offers expert guidance and solutions to help your business succeed. With our one-of-a-kind perspective and deep industry knowledge, we provide the information, insight, and strategies you need to improve teamwork, enhance employee morale and retention, and elevate sales and customer experience. Whether you're looking to solve a specific problem or maximize your organization's potential, we have the expertise and resources to help.

Lunch and Learn Online Training Seminar

We understand the importance of staying ahead of the game in the hospitality industry, which is why we're excited to offer you the opportunity to win a spot in our exclusive Lunch and Learn online training seminar.



Are you interested in learning how our solutions have helped other brands succeed? Check out some of our recent projects for a firsthand look at the results.

Success Stories

Timeless relationship and customer service strategies

Based on the best-selling book “The Relationship Engine” and proven P.A.L.M.E.R. Hospitality Principles.

The Relationship Engine by Ed Wallace is the perfect resource. In this book, Wallace draws on his extensive experience to outline a comprehensive approach for creating meaningful connections with customers, colleagues, and partners.

In addition to The Relationship Engine, we also follow the P.A.L.M.E.R. Hospitality Principles, a set of strategies designed to help hospitality professionals create a positive and memorable experience for their customers. These principles include Personalization, Attention, Listening, Memory, Empathy, and Responsiveness, and are key to increasing customer satisfaction and loyalty.

Recent News

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